Full Time

Diversion Specialist for Housing Crisis Line at Area Congregations Together in Service / Greater Richmond Continuum of Care

Fields: social services, homeless, homeless, domestic violence, social work

Location: Richmond, Virginia

About the Organization: ACTS works in cooperation with more than 50 area congregations and other partner organizations throughout Richmond and the surrounding counties that refer families and hard-working individuals who for one reason or another find themselves unable to make ends meet. They are people who need financial and other assistance to get through their financial crisis and in many cases are not eligible for other financial resources. Often, they face the threat of eviction because of the situation they find themselves in. Trained case managers on the ACTS staff contact each referral and after an initial phone conversation will arrange a meeting with eligible clients during which their needs and solutions are discussed in depth. ACTS does not offer a hand-out or a band-aid to the crisis, but offers real and practical solutions.

As the largest Access Point for the Greater Richmond Continuum of Care (GRCoC), the Housing Crisis Line provides phone-based diversion, mediation, and safety planning for households/individuals experiencing or at-imminent risk of homelessness.

About the Position: The role of the Diversion Specialist is to facilitate calls on the HCL to assist those who are within three days of losing housing or experiencing homelessness with access to safe alternatives to shelter or access to shelter through the shelter referral system. It includes answering incoming calls in a client centered, trauma-informed, solution-focused manner and providing access to housing-focused strategies that reduce the likelihood the caller will become homeless. This position works in partnership with the GRCoC, local service providers, government partners and funders to provide a comprehensive regional approach that aligns seamlessly with the Coordinated Entry System.

These positions will focus on singles. Successful applicants will have the opportunity to take part in this multi-agency collaborative that is at the forefront of best practice for access to homeless services. The HCL and these positions are based in a shared space at the Homeward offices.

Special Requirements/Qualifications:

  • Minimum Associate’s degree in a relevant social services field; or equivalent combination of education and experiences.
  • Ability to articulate and demonstrate a clear understanding of homeless dynamics and interventions; Experience in homeless services and/or domestic and sexual violence field preferred.
  • Knowledge of community resources and referral networks, and the capacity to identify and develop relationships with new resources and services as they become available.
  • Ability to manage a crisis phone line while maintaining empathetic listening and compassionate response skills.

Estimated Salary: $32,000 – $34,000

Deadline: September 11, 2018 5:00 PM

Apply Here:
Area Congregations Together in Service / Greater Richmond Continuum of Care


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