Fields: mental health, homeless, social work, healthcare, social services
Location: Bethlehem, Pennsylvania
About the Organization: Recovery-focused, multidisciplinary, assertive community treatment programs provide intensive, individual support for people in Lehigh and Northampton counties who are working to overcome the barriers to recovery from mental illness. Assertive Community Treatment Teams provide: Psychiatric assessment, medication education and monitoring, treatment for co-occuring disorders, Dialectical Behavioral Therapy, psychosocial services and education (including Wellness Management and Recovery, SAMSHA evidence-based IMR) and intervention help strengthen the individual’s networks. Blended Case Management Services affords the collaborative coordination of services and resources supportive of recovery and growth. Individuals work with case managers to increase personal and financial independence, overcome barriers compromising access to treatment, build and expand capabilities in roles and relationships within the community and, acquire skills to support self-determination and self-management of the symptoms or challenges related to their illness. HUD funding allows LVACT to respond to the residential needs of participants who have been diagnosed with a serious, persistent mental illnesses and have histories of homelessness.
About the Position: The ACT Program Assistant will respond to customers, both internal and external, as a service priority. This response includes, but is not limited to, telephone triage, supporting and providing oversight of the scheduling of the team members and to participants to produce the daily team schedule, QI activities for the ACT team to ensure accuracy of the information used to complete the daily schedule. With the collaboration of the Program Director, and in direct supervision by the ACT Team Leader, the ACT Program Assistant will: assume an active role in the identification of problems; assist in problem solving when appropriate; participate in Performance Improvement ;(PI)/Quality Assurance (QA) activities as requested; coordinate communication between participants and team members; as designated by the team leader provide ongoing monitoring of service documentation for timely submission and accuracy including follow-up with team members out of compliance; and managing the medical record.
Special Requirements/Qualifications: Associate’s degree required. Bachelor’s degree with experience in human service is preferable. Knowledge of the MH system of service delivery is desired. Bi-lingual capabilities (English/Spanish) are valued. This individual will need to demonstrate excellent interpersonal skills and be able to interact efficiently with both external and internal customers.
Estimated Salary: $15.17 per hour
Deadline: Not given
Lehigh Valley Assertive Community Treatment